Issues

Issues are operational incidents, faults, and exceptions that need to be tracked and resolved. Drivers can report issues from the FM Mobile app, and operators can log them from the console.

Issue Categories

Category	Examples
Mechanical	Breakdown, flat tire, engine fault, warning light
Accident	Collision, near-miss, vehicle damage
Behavioral	Speeding, unsafe driving, customer complaint
Traffic	Traffic violation, parking fine
Fuel	Fuel discrepancy, suspected theft
Maintenance	Overdue service, parts failure
Device	GPS tracker offline, OBD-II disconnected
Customer	Failed delivery, access issue, wrong address

Issue Priority Levels

Priority	Response Expectation
Low	No immediate action required
Medium	Address within the working day
High	Address within the hour
Critical	Immediate response — vehicle out of service

Issue Attributes

Field	Description
Title	Short description of the issue
Report	Detailed description
Category	Type of issue
Priority	low, medium, high, critical
Driver	Driver involved in the incident
Vehicle	Vehicle involved (if applicable)
Location	GPS coordinates where the issue occurred
Tags	Labels for filtering and categorization
Reported By	Who logged the issue (driver or operator)
Assigned To	Who is responsible for resolving it
Status	Current resolution stage
Resolved At	Timestamp when the issue was closed

Issue Statuses

Status	Meaning
pending	Logged but not yet triaged
assigned	Assigned to a resolver
in_progress	Being actively worked on
resolved	Resolution applied, pending confirmation
closed	Fully resolved and closed

Creating an Issue (Console)

1. Navigate to Fleet Management → Resources → Issues
2. Click + New Issue
3. Select category and set priority
4. Link the driver and/or vehicle
5. Add the location (auto-detected if on mobile)
6. Write the report description
7. Assign to a resolver
8. Save

Reporting Issues from the FM Mobile App

Drivers can report issues directly from the FM Mobile app during an active order:

1. Tap Report Issue in the order detail
2. Select category and priority
3. Location is pre-filled from GPS
4. Add a photo (optional)
5. Submit

Issues reported via FM Mobile start in pending status and appear immediately in the console.

Automatic Issue Creation

Mative Cloud Fleet Management can automatically create issues when:

• An offline device exceeds the expected interval without reporting
• A sensor threshold is breached (temperature, door, motion)
• A geofence rule is triggered

Configure automatic triggers in Fleet Management → Settings → Notifications.

Resolving Issues

1. Open the issue detail panel
2. Update the status to in_progress
3. Add resolution notes
4. Set status to resolved and confirm with closed

Reporting

Export issues to CSV with full filtering by category, priority, driver, vehicle, date range, and status. Use this for compliance reporting, driver performance reviews, and maintenance planning.