Service Quotes
A Service Quote is a price estimate generated for an order based on matching Service Rates. Quotes allow operators and customers to review and accept pricing before a delivery is committed.
How Quotes Are Generated
When an order is created (or when explicitly requested), Mative Cloud Fleet Management evaluates all active Service Rates and generates quotes for any that match the order's:
- Origin and destination (service area / zone)
- Order type (Order Configuration)
- Payload details (weight, volume, parcel count)
- COD amount and payment method
- Scheduled time (for peak-hour surcharges)
Generated quotes include: amount, currency, and expiry time.
Viewing Quotes on an Order
Active quotes appear in the Order Detail Panel:
| Field | Description |
|---|---|
| Amount | Calculated price |
| Currency | Quote currency |
| Applied Rate | Which Service Rate was used |
| Expiry | Timestamp when this quote expires |
| Accept | Button to accept and attach the quote to the order |
Quote Workflows
Operator-Managed Flow
- Operator creates an order
- Mative Cloud Fleet Management automatically generates quotes
- Operator reviews and accepts a quote
- Order is dispatched with the accepted quote linked as a transaction
Customer-Facing Flow (API / Storefront)
- Customer submits order details
- API returns available quotes
- Customer selects preferred service tier
- Order is created with the selected quote linked
Generating Quotes via API
GET /v1/service-quotes
Parameters:
| Parameter | Description |
|---|---|
payload | Payload object with pickup/dropoff/entities |
pickup | Origin location |
dropoff | Destination |
waypoints | Array of intermediate stops |
service_type | Order Configuration type |
scheduled_at | Scheduled time (affects peak-hour rates) |
cod | Cash-on-delivery amount |
currency | Requested currency |
Quote Expiry
Quotes have a configurable expiry time. After expiry, the quote is no longer valid and a new quote must be generated. This prevents stale prices from being applied to orders.
Multiple Quotes
When multiple Service Rates match an order, multiple quotes are generated — allowing customers or operators to select the preferred service tier (e.g., express vs. standard delivery).
Payment Integration
Accepted quotes can connect to payment gateways (e.g., Stripe) for online customer charging when configured in Fleet Management → Settings → Payments.