Orders
An Order is the fundamental unit of work in Mative Cloud Fleet Management. It represents a delivery task, a service job, or any dispatched activity your fleet needs to complete.
Order Structure
Every order includes:
| Component | Description |
|---|---|
| Order Configuration | Template defining the workflow, activity flow, and POD method |
| Payload | Pickup, dropoff, entities (items), and waypoints |
| Driver | Person executing the order via FM Mobile app |
| Vehicle | Asset assigned to the order |
| Status | Current lifecycle stage |
| Tracking Number | Unique identifier for external tracking |
| Proof of Delivery | Signature, photo, QR scan, or custom data captured on completion |
Payload Structure
| Component | Purpose |
|---|---|
| Pickup | Origin location for item collection |
| Dropoff | Primary delivery destination |
| Return | Optional return-to-sender address |
| Entities | Individual items being transported |
| Waypoints | Intermediate stops for multi-drop routes |
| COD Amount | Cash collected on delivery |
| Payment Method | Payment terms |
Entities are the individual parcels or items inside a payload. Each entity supports: description, SKU/barcode, dimensions, weight, destination override, custom fields, activity tracking, and proof attachment.
Order Lifecycle
created → assigned → dispatched → started → [custom steps] → completed
└── canceled (any stage)
| Status | Description |
|---|---|
created | Order awaiting assignment and dispatch |
assigned | Driver and/or vehicle linked |
dispatched | Sent to driver's FM Mobile app |
started | Driver accepted and begun the job |
completed | Order fulfilled and closed |
canceled | Cancelled at any stage |
Managing Orders
Access orders via Fleet Management → Operations → Orders.
The order list provides:
- Status filter tabs — All, Created, Dispatched, Started, Completed, Canceled
- Search by tracking number, address, or driver name
- Sort by creation date, scheduled time, or priority
- Bulk actions — dispatch, assign, cancel
Scheduling Orders
Orders can be scheduled for a future date and time. Scheduled orders appear in the Scheduler calendar alongside driver availability. The Orchestrator can automatically allocate drivers to scheduled orders based on shift windows and skills.
Kanban Board
Switch to the Kanban view to visualize orders by status in a drag-and-drop board. Move orders between columns to update their status manually or assign them to drivers.
Proof of Delivery
Proof of delivery (POD) is captured by the driver in the FM Mobile app. Supported methods:
- Signature — on-screen signature capture
- Photo — camera capture at delivery location
- QR code scan — barcode/QR scanning per entity
- Custom data — text fields, checkboxes, or other custom inputs defined in the Order Configuration
Importing Orders
Bulk-import orders via CSV. Download the CSV template from the import dialog, fill in pickup/dropoff addresses and entity data, then upload. The system geocodes addresses and creates all orders in one batch.
Tracking
Each order generates a shareable tracking link that shows:
- Current order status
- Driver's real-time position on the map
- Estimated time of arrival (ETA)
- Activity history with timestamps
This link can be shared with customers or embedded in notification emails.